Terms of service
Exercise your Right of Withdrawal
BUSINESS TO CONSUMER - ONLINE TERMS AND CONDITIONS FOR THE SALE OF GOODS
1. General terms and conditions
1.1. This site is owned and operated by sole trader, Nick Powell, trading as Vintage Chronicle of Suite 120, 61 Victoria Road, Surbiton, Surrey, KT6 4JX, England, UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at nick@vintagechronicle.co.uk or 07386 504 176.
1.2. These are the terms and conditions on which we supply goods to you.
1.3. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.4. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.5. All rights, including copyright, in this site are owned by or licensed to Vintage Chronicle. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute, or repost anything on this website for any purpose.
1.6. We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
1.7. When we use the words "writing" or "written" in these terms, this includes emails.
2.1. To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
2.2. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2.3. Where we supply goods together with installation or other services, the supply of goods and the supply of services form separate parts of the same contract. Your rights to cancel or obtain refunds differs with regard to the goods and the services, as explained in clause 8 . The contract for the services is separate from, and may be formed earlier than, the contract for the goods.
2.4. If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods, or because we are unable to meet a delivery deadline you have specified.
2.5. Where the reason we are unable to accept your order is that goods are out of stock, we may offer you the option to wait until the item becomes available again or to cancel your order.
2.6. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.7. We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that the goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their price(s) as advertised on this website. Any weights, dimensions and capacities given about goods are approximate only.
2.8. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.
2.9. If we are making the goods to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.
2.10. You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
2.11. We will provide you with confirmation of the contract, including all information required by law, on a durable medium after the contract is made.
3. Your rights to make changes
If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract in accordance with clause8 if you are in time to do so.
4.1. We may change the goods to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the goods.
4.2. In addition, we may make changes to these terms or the goods, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any part of the goods paid for but not received.
5.1. The price of the goods will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause 23 for what happens if we discover an error in the price of the goods you order. .
5.2. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the goods’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the goods’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
5.3. We accept payment through the Shopify payments platform.
5.4. We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
5.5. Where installation or other services are offered with any goods, the price of the goods and the price of the services will be shown separately during the order process or otherwise agreed with you.
5.6. If you think an invoice is wrong please contact us promptly to let us know.
6.1. The costs of delivery (where appropriate) and installation (where appropriate) will be as displayed to you on our website.
6.2. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
6.3. Please note that we are only able to deliver to addresses within the United Kingdom and other countries but excluding the USA and Canada for the time-being, and also excluding Russia, Belarus, Iran and to any country in South America including Mexico. It is also not possible to ship solid gold watches to India, due to complex import restrictions.
6.4. During the order process we will let you know when we will provide the goods to you. We will deliver them to you as soon as reasonably possible. We will contact you with an estimated delivery date. We will aim to deliver the goods by any date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence.
6.5. In any event, unless we agree otherwise, we will aim to deliver the goods within 30 days of accepting your order. If delivery is delayed beyond this time, you may ask us to deliver at a later agreed date or cancel the contract and receive a full refund.
6.6. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
6.7. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery .
6.8. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 will apply.
6.9. If you have asked us to install the goods, you must allow us access to your property at the agreed time. If you do not allow access as arranged, we may charge you for any reasonable costs incurred or end the contract in accordance with clause 10 will apply. Where we carry out installation services, we will take reasonable care while doing so. We are not responsible for any pre existing faults or damage to your property.
6.10. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
6.10.1. We have refused to deliver the goods;
6.10.2. Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
6.10.3. You told us before the goods were despatched that delivery within the delivery deadline was essential.
6.11. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 40 , you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
6.12. If you do choose to treat the contract as at an end for late delivery under clauses 40 or 41 , you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 07386 504 176 or email us at nick@vintagechronicle.co.uk for a return label or to arrange collection.
6.13. We may need certain information from you so that we can supply the goods to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.14. We may have to suspend the supply of the goods to:
6.14.1. Deal with technical problems or make minor technical changes;
6.14.2. Update the goods to reflect changes in relevant laws and regulatory requirements;
6.14.3. Make changes to the goods as requested by you or notified by us to you (see clauses 3 and 4 ).
6.15. We will contact you in advance to tell you we will be suspending supply of the goods, unless the problem is urgent or an emergency. If we have to suspend the goods for longer than 4 weeks you may contact us to end the contract for the goods and we will refund any sums you have paid in advance for the goods in respect of the period after you end the contract.
6.16. If you do not pay us for the goods when you are supposed to (see clause 25 ) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the goods until you have paid us the outstanding amounts. As well as suspending the goods we can also charge you interest on your overdue payments (see clause 26 ).
7.1. Goods remain at our risk until they are delivered into your physical possession. Once the goods have been delivered to you, they will be at your risk.
7.2. Ownership of the goods will pass to you when the goods are delivered to you.
8.1. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order (subject to the exceptions contained in clause 51 ) within 14 calendar days in accordance with the provisions set out in this clause.
8.2. For most of our goods bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some exceptions when you can't change your mind including:
8.2.1. digital products, after you have started to download or stream these;
8.2.2. services, once these have been completed;
8.2.3. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
8.2.4. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
8.2.5. goods that are made to your specifications or are clearly personalised; and
8.2.6. goods which become mixed inseparably with other items after their delivery.
8.3. If you change your mind about goods you must let us know no later than 14 days after the day we deliver your goods. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
8.4. We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.
8.5. Where your order includes installation of goods, other services, or digital content, you may cancel the installation, services or digital content within 14 days starting on the day after the contract for the installation, services or digital content is made (the Services Cancellation Period), unless the installation or services have been completed or the digital content has begun.
8.5.1. If you ask us to begin the installation, services or digital content within the Services Cancellation Period, we require you to make an express request. You acknowledge that you will lose your right to cancel once the installation or services have been fully performed or the digital content has begun.
8.5.2. Your right to cancel continues until the end of the Services Cancellation Period, or until completion of the services or commencement of the digital content (whichever occurs first). If you cancel during the Services Cancellation Period, we may charge you a reasonable amount for any installation, services or digital content provided up to the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly.
8.5.3. Where your order includes goods and installation or other services, this clause 54 applies separately to the provisions regarding goods.
8.6. We reduce your refund if you have used or damaged goods. If you handle the goods in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the goods’ condition is not "as new", price tags have been removed, the goods’ packaging is damaged or accessories are missing. In some cases, because of the way you have treated the goods, no refund may be due.
9.1. To let us know you want to change your mind, contact our Customer Service Team at nick@vintagechronicle.co.uk or 07386 504 176
9.2. You have to return the goods at your own cost. You have to return them to us yet within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can:
9.2.1. bring the goods to or by contacting our Customer Service Team. You will need proof of purchase and the card you paid with.
9.2.2. send the goods back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.
9.3. If your goods haven't yet been dispatched or we're collecting them from you, we will refund you as soon as possible and within 14 days of you telling us you've changed your mind. If you're sending goods back to us, we will refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We will refund you by the method you used for payment. We don't charge a fee for the refund
9.4. For help with returns, including our collection arrangements for goods which can't be posted, contact our Customer Service Team at nick@vintagechronicle.co.uk or 07386 504 176 .
10. Our rights to end the contract
10.1. We may end the contract for goods at any time by writing to you if:
10.1.1. You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
10.1.2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods;
10.1.3. You do not, within a reasonable time, allow us to deliver the goods to you or collect them from us; or
10.1.4. You do not, within a reasonable time, allow us access to your premises to supply the installation or other services.
10.2. If we end the contract in the situations set out in clause 60 we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3. We may write to you to let you know that we are going to stop providing the goods. We will let you know at least 14 days in advance of our stopping the supply of the goods and will refund any sums you have paid in advance for goods which will not be provided.
11. If there is a problem with the goods
11.1. If you think there is something wrong with your goods, you must either bring it into contact our Customer Service Team at nick@vintagechronicle.co.uk or 07386 504 176. We honour our legal duty to provide you with goods that are as described to you on our website and that meet all the requirements imposed by law.
11.2. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:
11.2.1. Up to 30 days: if your goods are faulty, then you can get a refund.
11.2.2. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
11.3. With regard to services such as installation, the Consumer Rights Act 2015 says:
11.3.1. You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
11.3.2. If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
11.3.3. If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
12. Our responsibility for loss or damage suffered by you
12.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
12.2. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
12.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods and for defective products under the Consumer Protection Act 1987.
12.4. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
12.5. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.6. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
13. How we may use your personal information
13.1. We will only use your personal information as set out in our privacy statement set out in Schedule 1.
13.2. We will only give your personal information to third parties where the law either requires or allows us to do so.
14.1. We may transfer our rights and obligations under these terms to another organisation.
14.2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.6. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
14.6.1. An ADR does not charge you for making a complaint and if you're not satisfied with the outcome you can still go to court.
15. Law, jurisdiction and language
These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.
Complete and return this form only if you wish to withdraw from the contract
To: Nick Powell trading as Vintage Chronicle, Suite 120, 61 Victoria Road, Surbiton, Surrey, KT6 4JX, England, UK, Tel 07386 504 176, nick@vintagechronicle.co.uk
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods/contract for the supply of the following services:
Order made on/received on:……………………………………………
Name of consumer(s):……………………………………………
Address of consumer(s):......................................................
Signature of consumer(s):……………………………………………
SCHEDULE 1
How we use your personal information
We will process your personal information in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal information we collect
Depending on the nature of the goods, services and/or digital content we provide, we may collect personal information such as your name, contact details, payment details, delivery address, and information you provide when communicating with us.
How and why we use your personal information
We use your personal information where necessary to:
● enter into and perform our contract with you, including providing goods, services and/or digital content;
● process payments, refunds and cancellations;
● communicate with you about your order or our contract;
● manage complaints, returns and customer services; and
● comply with our legal and regulatory obligations.
We will only process your personal information where we have a lawful basis to do so, including where processing is necessary for the performance of a contract, compliance with a legal obligation, or for our legitimate business interests.
Sharing your personal information
We may share your personal information with third parties where this is necessary to perform our contract with you (for example, payment providers, delivery companies, IT or hosting providers), where required by law, or where otherwise permitted under data protection law.
We require third parties who process personal information on our behalf to respect the security of your personal information and to treat it in accordance with the law.
Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place in accordance with data protection law.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
We will only retain your personal information for as long as it is necessary for the purposes for which it was collected, including to comply with legal, accounting or reporting requirements.
You have rights under data protection law in relation to your personal information, including the right to request access to, correction or deletion of your personal information, and to object to or restrict certain types of processing, subject to legal limits.
Where our website uses cookies or similar technologies, these are used to distinguish you from other users, to enable website functionality and to help us improve our website.
Further information about the cookies we use, including details of any optional cookies and how you can control them, is set out in our Cookie Policy, available at: insert link to Cookie Policy.
Further details about how we use your personal information, including how to exercise your rights, are set out in our Privacy Policy, available at: insert link to Privacy Policy.